Holly E. Trytten

Applicable Job Skills

Work Experience

LiveOps, Inc., Santa Clara, California
March 2004 - March 2008

Senior Software Engineer

Architected and implemented four versions of the LiveOps Scheduler, a web based system for scheduling thousands of work-from-home agents, with the goals of matching the best agent to the work type and ensuring staffing volume alignment with forecasted traffic. Responsible for the development of all parts of the scheduler: MySQL data store, offline data processing jobs which apply heuristics to forecasting data to optimally allocate work to available agents, mod_perl and HTML::Mason based web application, AJAX style DHTML front-end, and a variety of web based related administration tools. As part of the LiveOps PCI compliance effort, responsible for building the encrypted credit card data store, implementing an encryption key management system, and revamping the fulfillment/report delivery system to work with the new system. Worked on the company's core reporting and analytics system. Designed and built various agent related applications including training, certification, and hiring.

BuildSite LLC, Oakland, California
March 2002 - March 2004


Architected a mass update tool to do distributed, automated spidering and content analysis of hundreds of manufacturer websites, with filesystem and PostgreSQL data stores. Automated internal production workflow with web-based tools to do document analysis and bulk updating of production databases. Redesigned user interface and implemented new features for the BuildSite web application, work involving Perl modules, HTML::Mason, and InterBase schema changes. UI changes were based on on-site interviews with BuildSite customers. Wrote usage reporting tools for sales that correlated database queries with website log analysis. Installed and administered RedHat and Debian Linux servers. Mentored a support engineer learning basic automation, web spidering, and source control.

Tellme Networks, Inc., Mountain View, California
February 2000 - July 2001

Application Engineer

Designed and built Sisyphus, a reliable and scalable data warehouse report generation and client push architecture implemented in Perl with an Oracle data store. Took ownership of customer extranet SLA monitoring, identifying possible points of failure, determining monitoring requirements, and writing Perl based Netsaint plug-ins. Built and maintained extranet authorization layer, a mod_perl interface to an HTTP application server with an LDAP backend store. Implemented data-driven web personalization applications for the Tellme consumer service using a proprietary Scheme-based application server and template system. Additional duties included basic Apache setup and configuration, and mentoring a graphic designer learning HTML and JavaScript.

Virage, Inc., San Mateo, California
November 1999 - February 2000

Technical Web Producer

Designed and implemented web-based frontends to the Virage video search engine for high-profile multimedia websites such as the New York Times and Salon.com. Other duties included adding new functionality to existing sites and creating client demonstrations using HTML and JavaScript, in addition to coordinating with search engine software developers on new backend functionality.

Argonne National Laboratory, Argonne, Illinois
March 1999 - September 1999

Web Programmer

Redesigned the organization and layout of a website housing data relating to chemical weapons disposal. Duties included writing CGI scripts in Perl, reorganizing site and page structure to facilitate easier navigation and data access, creating and editing graphics in Adobe Photoshop and Illustrator, and coordinating website changes with remote users.

Beckman Institute for Advanced Science and Technology, Urbana, Illinois
March 1997 - May 1999

Researcher, Cognitive Neuroscience

Responsible for doctoring high-resolution photographs in Adobe Photoshop for an experiment researching implicit memory. The study used eye tracking technology to assess eye-movement based memory effects. Additional duties included participating in experimental design and coordinating with a graphics programmer.


University of Illinois at Urbana-Champaign, Illinois
Graduated with a B.S. in Psychology with a focus in Cognitive Neuroscience

Interests and Hobbies

Photography, hiking, tennis, languages, and figure skating.